Tele-calling (Collections / Sales / Pre-Sales), 2-3 LPA, Bangalore

From 1 to 6 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

ORGANISATION :


Based on the concept of BNPL (Buy Now Pay Later), a platform that empowers retailers to grow, building long term trusted relationships with their customers, one transaction at a time.

Under the hood, we are building the payments infrastructure (identity, trust score and
security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.


About the role

As an Intern/associate with the Collections team, you will be calling the Customers to collect the overdue amount. You will understand the :

Responsibilities
  • Responsible for speaking to customers who are overdue on payments and convince them to make payments
  • Answer/Dial all calls that come through Dialer to understand the reason behind
  • payment being overdue, also to understand if issues with product or services, to help
  • make the payment.
  • Engage in active listening with customers, confirming or clarifying information and
  • diffusing angry clients, as needed.
  • Use reasoning to filter out reasons for non payment and drive collections
  • Respond efficiently and accurately to customers, explaining possible solutions, and
  • ensuring that customers feel supported and valued.
  • Utilize the given software, databases, scripts, and tools appropriately.
  • Understand and strive to meet or exceed the performance metrics while meeting the
  • targets consistently.
  • Take part in training and other learning opportunities to expand knowledge of the
  • company and role.
  • Multitask multiple tools to achieve desired results
Skills & Competencies required
  • Good Verbal communication
  • Phone etiquettes and skills
  • Listening
  • Data entry skills
  • People skills, customer focus

Requirements :

Minimum 1 year of experience in Collection, Sales, Pre-Sales

Location : Bangalore (Indra Nagar)

Salary :between 25k-28k + Incentives

Work Mode : Work from Office

Work Time : 9am to 8pm (Any 9 hours shift)

Any 2 days off (Rotational Weekly Offs)

6 days working (On every 1st week of the month)


Education

UG:Any Graduate

Company Profile

Talent Bee Consulting Pvt. Ltd

Talentbee.in
Company Info
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Contact Company:Talent Bee Consulting Pvt. Ltd

Website:http://careers.talentbee.in

Salary:

Not Disclosed by Recruiter

Role Category:

Voice / Blended

Role:

Collections

Employment Type:

Full Time, Permanent