Job Description
Roles and Responsibilities
ORGANISATION :
Based on the concept of BNPL (Buy Now Pay Later), a platform that empowers retailers to grow, building long term trusted relationships with their customers, one transaction at a time.
Under the hood, we are building the payments infrastructure (identity, trust score and
security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.
security) ground up for a world that is mobile first, where consumers frequently buy on the go & love convenience.
About the role
As an Intern/associate with the Collections team, you will be calling the Customers to collect the overdue amount. You will understand the :
Responsibilities
- Responsible for speaking to customers who are overdue on payments and convince them to make payments
- Answer/Dial all calls that come through Dialer to understand the reason behind
- payment being overdue, also to understand if issues with product or services, to help
- make the payment.
- Engage in active listening with customers, confirming or clarifying information and
- diffusing angry clients, as needed.
- Use reasoning to filter out reasons for non payment and drive collections
- Respond efficiently and accurately to customers, explaining possible solutions, and
- ensuring that customers feel supported and valued.
- Utilize the given software, databases, scripts, and tools appropriately.
- Understand and strive to meet or exceed the performance metrics while meeting the
- targets consistently.
- Take part in training and other learning opportunities to expand knowledge of the
- company and role.
- Multitask multiple tools to achieve desired results
Skills & Competencies required
- Good Verbal communication
- Phone etiquettes and skills
- Listening
- Data entry skills
- People skills, customer focus
Requirements :
Minimum 1 year of experience in Collection, Sales, Pre-Sales
Location : Bangalore (Indra Nagar)
Salary :between 25k-28k + Incentives
Work Mode : Work from Office
Work Time : 9am to 8pm (Any 9 hours shift)
Any 2 days off (Rotational Weekly Offs)
6 days working (On every 1st week of the month)
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Education
UG:Graduation Not Required
Company Profile
Talent Bee Consulting Pvt. Ltd
Talentbee.in
Company Info
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Contact Company:Talent Bee Consulting Pvt. Ltd
Website:http://careers.talentbee.in
Salary:
Not Disclosed by Recruiter
Industry:
Functional Area:
Role Category:
Voice / Blended
Role:
Collections
Employment Type:
Full Time, Permanent