Customer Service Executive (Hospitality / Hotel / BPO), Hyderabad

from 3 to 8 year(s) of Experience
₹ 2,50,000 - 3,00,000 P.A.

Job Description

Roles and Responsibilities

  • ORGANISATION

A reputed chain of Spas in Hyderabad

  • ROLE:

  • Building and maintaining profitable relationships with key customers.
  • Overseeing the relationship with customers handled by each branch.
  • Monitoring customer feedback from Branches, Zenoti, Pulse and Google reviews.
  • Responding to customer feedbacks on online platforms.
  • Resolving customer complaints quickly and efficiently.
  • Monitoring the online appointments and how well they are handled by branches and document the conversions and revenue.
  • Update customers on new launches and monitor the success.
  • Keeping customers updated on the latest products in order to increase sales.
  • Meeting with managers in the organisation to plan strategically.
  • Expanding the customer base by up-selling and cross-selling.
  • Understanding key customer individual needs and addressing these.
  • Conducting business reviews using CRM programs.
  • Knowing your competition and strategising accordingly.

  • CANDIDATE

  • A bachelor’s degree in Administration or related field.
  • A minimum of 3 years’ experience.
  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications.
  • Superior product knowledge.
  • A team player with leadership skills.
  • Maintain a positive attitude focused on customer satisfaction.

  • LOCATION : Hyderabad (Jubilee Hills)

  • SALARY : Up to 25,000 per month




Perks and Benefits

 


Education-

UG:Graduation Not Required

PG:

Doctorate:

Company Profile

Talent Bee Consulting Pvt. Ltd

A reputed chain of spa across AP and Telangana
Company Info
View Contact Details+

Contact Company:Talent Bee Consulting Pvt. Ltd

Website:http://careers.talentbee.in

Salary:

2,50,000 - 3,00,000 P.A.

Role Category:

Voice

Role:

Associate/Senior Associate -(NonTechnical)

Employment Type:

Full Time, Permanent