Care Coordinator, International Voice Process, Blore, Upto 4.5 lacs

Roles and Responsibilities

The Care Coordinator is in most cases the first line of contact with a potential new client; they are usually the first impression.

They are responsible for coordinating service delivery by assisting the Care Planner / Supervisors in the smooth function of the services

PRIMARY DUTIES:

• Receives the inbound care inquiry and messages, completes the inquiry form, and forwards the form to the Care Planner.
• Ensures all referrals are received in an accurate, detailed manner and are properly handled.
• Performs various supervisory activities for scheduling appropriate caregivers for clients.
• Manage After-Hours Coordinator responsibility at every shift.
• Supervise, schedule, and coordinate the day-to-day activities of caregivers.
• Responds to scheduling and client care urgencies and reports to the Care Planner / Supervisor.
• Communicates continually with associates and clients to evaluate service.
• Respond promptly and courteously to all client inquiries, gather information, and send the request form to Care Planners to take it forward.