Care Coordinator, International Voice Process, Blore, Upto 4.5 lacs

From 3 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities

ORGANISATION :

A fast growing Contact Centre (BPO) headquartered in Bangalore focusing on optimizing on Customer Service which delivers transformational benefits to their clients. through Productivity Improvement & Business Process Engineering.

About the Role :

Care Coordinator : The Care Coordinator is the link between the client, the Care Planner, and the frontline caregivers.

The Care Coordinator is in most cases the first line of contact with a potential new client; they are usually the first impression.


They are responsible for coordinating service delivery by assisting the Care Planner / Supervisors in the smooth function of the services


PRIMARY DUTIES:


  • Receives the inbound care inquiry and messages, completes the inquiry form, and forwards the form to the Care Planner.
  • Ensures all referrals are received in an accurate, detailed manner and are properly handled.
  • Performs various supervisory activities for scheduling appropriate caregivers for clients.
  • Manage After-Hours Coordinator responsibility at every shift.
  • Supervise, schedule, and coordinate the day-to-day activities of caregivers.
  • Responds to scheduling and client care urgencies and reports to the Care Planner / Supervisor.
  • Communicates continually with associates and clients to evaluate service.
  • Respond promptly and courteously to all client inquiries, gather information, and send the request form to Care Planners to take it forward.


REQUIREMENTS :


  • Requires a minimum of 4 to 7 years of experience in health care voice operations. Prior experience working in the healthcare industry or healthcare process/BPO is preferred.
  • Excellent verbal and written communication skills in English with UK/US accent is a must.
  • Must be willing to work in shifts. Day / UK / US Rotational Shifts
  • Proven ability to work independently (Individual Contributor)


LOCATION : Bangalore (Banaswadi)


WORK TIME : 3.30pm to 12.30pm , 5.30pm to 2.30am , 12am to 9.30pm , 9.30am to 3.30pm


TRANSPORT : Between 6pm to 6am


CTC : Upto 4.5 lacs




Education

UG:Graduation Not Required

Company Profile

Talent Bee Consulting Pvt. Ltd

Talentbee.in
Company Info
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Contact Company:Talent Bee Consulting Pvt. Ltd

Website:http://careers.talentbee.in

Salary:

Not Disclosed by Recruiter

Role Category:

Customer Success, Service & Operations - Other

Role:

Customer Service

Employment Type:

Full Time, Permanent