Call Center Head (Domestic), 10-12 LPA, Bangalore

from 10 to 12 year(s) of Experience
₹ 10,00,000 - 12,00,000 P.A.
Bangalore/Bengaluru
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Job Description

Roles and Responsibilities

  • ORGANISATION:

A well established educational institution

  • ROLE

  1. Head the inbound call center for the education
  2. Lead a team of about 30 in ensuring top class service delivery to students and parents
  3. Clarify questions from Students / Parents on education, course details, fee structure etc
  4. Resolve complaints, if any, as per the SLA
  5. Continuously improve on the quality of service, measure performance, report to the senior management on a daily basis.

  • CANDIDATE

  1. 10-12 years of call center, currently handling the role of Manager
  2. Domestic call center experience preferred
  3. Should be able to handle the call center responsibilities independently
  4. Excellent communication and leadership skills
  5. Graduate

  • SALARY : 10 - 12 LPA

  • LOCATION: Bangalore





Key Skills

Education-

UG:Any Graduate in Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Talent Bee Consulting Pvt. Ltd

A reputed educational group
Company Info
View Contact Details+

Contact Company:Talent Bee Consulting Pvt. Ltd

Website:http://careers.talentbee.in

Salary:

10,00,000 - 12,00,000 P.A.

Industry:

Education, Teaching, Training

Functional Area:

ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:

Operations

Role:

Operations Manager

Employment Type:

Full Time, Permanent