Service Manager (Kitchen Appliances), Bangalore

5 - 8 Years
Bengaluru

Job Description

Organisation

A kitchen appliances manufacturing company with a plant in Atibele, Bangalore and market presence across the country

Role: To manage the service division as an economic unit with a process oriented approach, following local and HQ defined business objective for archiving required service revenue and operating profit.

Responsibilities
  • Complaint resolution as per defined SLA
  • Maintain highest customer satisfaction and profitability
  • Implementing the service budgets
  • Ensure the functional operation of Customer Enquiry Centre and implement the required Service Support Process. (Registration, clarification, dispatch, spare part logistic, service confirmation)
  • Introducing and maintaining the Service Management System for operational /financial controlling.
  • Maintain customer database, ensure proper data collection for any service incident, and generate standard reports for equipment and operational performance.
  • Responsible for expanding service competitiveness with professional services to ensure highest customer satisfaction
  • Responsible for setting strategic direction, as well as managing the activities of the Regional service managers/ Field service engineers/teams to ensure optimum utilization of available resources.
  • Ensure continuous improvement within the organization
  • Improve Customer Confidence through Service and contribute to customer success.
  • Appoint service franchises and service executives
  • Responsible for sales of Spares
  • Interact with Quality and Production for all service related issues
Candidate
  1. Qualified in Management
  2. Should have core knowledge about the products, equipments and materials
  3. Should have the potential to run the service division as in independent profit centre
  4. Planning skills experience of planning / coordination type of profile will be useful.
  5. Soft Skills communication / analytical / computer literacy
  6. Should be good at risk management and problem solving
  7. Good verbal and written communication
  8. Excellent people management skills
  9. Good Interpersonal skills
  10. Good Presentation Skills
  11. Independent and self motivated
Location : Atibele, Bangalore
Salary : 45 K per month

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Talent Bee Consulting Pvt. Ltd

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Contact Company:Talent Bee Consulting Pvt. Ltd

Salary

INR 4,00,000 - 5,50,000 P.A.

Role Category

Production/Manufacturing/Maintenance

Role

Service/Maintenance Engineer

Employment Type

Permanent Job, Full Time