Operations Manager – Voice & Chat (BPO Jobs in Bangalore)

8 - 12 Years
Bengaluru

Job Description

  • Organisation

A US based Customer Experience Management firm

  • Role :

  1. Set up Chat and Voice Support operations in India for US clients
  2. Operations Management for the BPO in Bangalore
  3. Team performance, SLA adherence, target achievement
  4. Quality, Knowledge Mgt, Training, MIS
  5. Work with the team in US, Senior Management from the clients' end

  • Candidate

  1. 10+ Years experience handling Operations in an International Voice and Chat support BPO
  2. Experience in Voice and Chat support is essential
  3. Should have experience in handling US clients
  4. Currently at a Managerial role, handling a large team
  5. OK to work from 1 PM to 10 PM

  • Location : Outer Ring Road, Bangalore

  • Salary : 12 LPA (transportation provided)


Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Talent Bee Consulting Pvt. Ltd

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Contact Company:Talent Bee Consulting Pvt. Ltd

Salary

INR 10,00,000 - 12,00,000 PA.

Role Category

Operations

Role

Operations Manager

Employment Type

Full Time, Permanent